KNOW YOUR RIGHTS BEFORE YOU FLY !

TICKET PRICING 

When buying flight tickets, you should be informed of the full cost of the ticket, details of the airline operating the flight, changes in flight details, and full terms and conditions (T&C). Do read the (T&C) of your Ticket.

AIRLINE CHARGES

The price  of a ticket cannot be increased after it  has been paid for and airlines cannot automatically add on any additional services to air fares without your knowledge. You should opt-in for any additional services you require and not have to opt-out. Do review your services selection before making payment.

FLIGHT DELAYS AND CANCELLATIONS

You should be provided with compensation if you experience a delay of more than 2 hours or if your flight is cancelled.

CLAIMS AND COMPENSATION

If your baggage or mobility equipment does not arrive on the same flight or is lost or damaged, you may claim compensation from your airline.

DENIED BOARDING

You are entitled to receive compensation if you are denied from boarding your flight.

PERSONS WITH DISABILITY

The airline must provide assistance from the time you arrive at the airport to your departure. Please inform your airline of your needs at least 48 hours before take-off.

HOW TO COMPLAIN :
STEP 1 : Contact the airline/qirport if you experience any of the above issues.
STEP 2 : If your complaint is not resolved within 30 days from your initial complaint, submit a complaint at
http://www.mavcom.my/en/consumer/make-a-complaint/